Frequently Asked Questions
Everything you need to know about your Redchief experience.
How can I track the status of my order?
Once your order is shipped, you will receive a tracking link via email and SMS. You can also track it directly through the 'My Orders' section on our website.
What is the return and exchange policy?
We offer a 15-day return and exchange policy for all unworn items in their original packaging with tags intact. Simply initiate a request through our returns portal.
Are Redchief leather products genuine?
Yes, all Redchief footwear and accessories are crafted from 100% genuine high-quality leather, processed in our own tanneries to ensure premium durability.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and Cash on Delivery (COD) for most pin codes across India.
How do I find the right shoe size?
Each product page features a detailed size guide. We recommend measuring your foot length in centimeters and comparing it to our chart for the perfect fit.
Does Redchief offer a warranty on its products?
Yes, we provide a 90-day manufacturing warranty against any defects in materials or workmanship from the date of purchase.